On completing a booking, you instruct us to arrange the service with the Service Provider you have selected. You are bound by your booking request (contractual offer) for a maximum of 24 hours. If we, or the respective Service Provider, have not confirmed the booking within 24 hours, you are no longer bound by your booking request.
These terms and conditions apply to the offering and providing of services via this Website and shall incorporate any applicable Service Provider terms and conditions which are made available to you before any booking is completed and which you accept at the moment that a booking is actually placed. It is your responsibility to familiarise yourself with these terms and conditions and the applicable Service Provider terms and conditions.
You must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, and have the requisite consent or authority to act for or on behalf of any persons included in a booking.
You must also ensure and hereby confirm that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these terms and conditions and that you have the authority to accept and do accept these terms and conditions on behalf of all parties in the booking.
You are responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.
You agree to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances.
You are responsible for your activities on this Website (financially or otherwise), including the possible use of your user name and password. You guarantee that the information entered by you on this Website in relation to you and, if applicable, your travelling companions is accurate.
Any use of this Website that is fraudulent or is in conflict with these terms and conditions shall be reason for refusing you access to the services or to the other functionalities of this Website.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We advise you to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Travel Advice Unit and displayed on their website.
By offering services in a particular international destination, we do not represent or warrant that travel to such destinations is advisable or without risk, and we are not liable for damages or losses that may occur from travel to such destinations.
We do our utmost to provide photographs and illustrations that give you a depiction of the services offered. The purpose of these photographs and illustrations is to show you the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.
The prices on this Website do not include travel insurance. You are advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is your responsibility to ensure any insurance policy taken out is adequate to cover your requirements.
Please take note, that check-in time is usually at 02:00 p.m. and check-out time is no later than 12:00 a.m. Local variations may apply.
You accept that where we act as an interface between you and a Service Provider, we will under no circumstances be held liable with respect to services you have booked with a Service Provider. We are not liable if, and insofar, as you are able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
Except as expressly set out in these terms and conditions, all the information contained on this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, you agree that we will not be liable for any direct, indirect or consequential loss arising from the use of this Website, any delay or inability to use this Website, or from your use of links from this Website. The exclusions and limitations contained in this article apply only to the extent permitted by law and nothing in these terms and conditions limit our liability for death or personal injury caused by our negligence or for fraud.
The price of the services will be as quoted on this Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. We may in some cases levy a booking fee in relation to some transactions made on your behalf. You will be notified of all applicable charges at the time of booking. Despite our best efforts, some of the services listed on this Website may be incorrectly priced. We expressly reserve the right to correct any pricing errors on this Website and/or on bookings made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your booking at the correct price or we will cancel your booking without penalty. We are under no obligation to provide services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.
You are responsible for paying all amounts for the services that you book on this Website directly to the Service Providers in accordance with their terms and conditions.
You shall provide the details of your payment card and the Service Provider may have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Service Provider) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card).
Some banks and credit card companies impose fees for international or cross border transactions. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
The local authorities in certain countries may impose additional taxes (tourist tax, etc.), which generally have to be paid locally. You are exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.
Changing or cancelling booked and confirmed services is subject to the terms and conditions of the respective Service Providers, including any costs for such change or cancellation.
In the event of cancellation or partial cancellation of a booking by you, charges may be imposed by the Service Provider.
If you do not cancel or change your booking before the cancellation policy period applicable to the property (which can vary by property and is set out in the booking process) prior to the date of arrival will be subject to the charges shown in the Service Provider terms and conditions for the booking. You should note that some properties do not permit changes to or cancellations of bookings after they are made and these restrictions are shown in the Service Provider terms and conditions for the booking.
We (and the applicable Service Provider) reserve the right to cancel your booking if full payment for the booking, or any applicable cancellation fee relating to a booking is not received in a timely fashion.
It is possible that, from time to time, for various reasons (for example a property is overbooked due to connectivity issues with the property or a property is closed due to a hurricane) a booking is cancelled or amended by the Service Provider of the accommodation or us. Should such events occur, we will make all reasonable efforts to notify you of this as soon as possible and where possible will offer alternative accommodation. If this offer is not taken by you, we will ensure that all monies paid in respect of the booking are refunded. If appropriate, for example where a technical issue on the part of us has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to you, we will also pay reasonable compensation to you.
In the event of a refund to you, the relevant amounts will be transferred back by the party that took the original payment (such as us or the Service Provider such as may appear on your credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.
Please inform yourself about passport, visa, currency or health requirements for your travel destination.
liable for any use of this website by you and for the use of your account by others, in particular by minors (under 18 years) living within your household.
You agree to monitor any use of this website by minors acting in your name and for your account. You furthermore warrant that all information provided by you or members of your household when using this website is correct and complete.
Any speculative or incorrect booking, any booking made with deceitful intent or any booking made in the expectation of a rise in demand is forbidden without restriction. The possibility to book travel on this website may only be used for lawful bookings for you or for any other person in whose name you may lawfully act.
Any complaints about your booking, including loss of, theft of or damage to luggage, clothing or personal belongings that were not under your control during the stay should be addressed to the Service Provider.
The European Commission’s Online Dispute Resolution Platform is available at here.