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Cook's Club Palma Beach

Travel Update

Better Safe than Sorry

We are committed to the safety and wellbeing of our staff and our guests. Therefore we have implemented the below measures to ensure that our hotels continue to provide a safe haven and a starting point for a relaxed holiday at Cook's Club Palma Beach:

 

Arrival / hotel & check-in procedure

- A one-way guest flow system is in place to reduce contacts between guests

- Hydrolaccolith gel is positioned at the entrance and at the reception as well

- Safety distance signs have been fixed to the floor to help waiting procedures upon check in

- A plexiglass protector screen has been installed to keep guests and reception staff safe

- Special designated recycle bins with pedal have been placed at reception to dispose of personal protective equipment like masks, gloves or tissues

- Reception surfaces will be disinfected after every guest

- We disinfect room keys, pencils and PDQs before and after every use

- It is mandatory to wear a mask and respect a minimum 1.5m distance in public areas

- Windows will be open all time in order to guarantee maximum ventilation

 

Reception / lobby area

- Our staff will have their temperature checked every morning before they start working within the hotel

- Our staff is equipped with PPE and wearing a facepiece at all times

- Hydrolaccolith gel is placed in the reception and lobby area

- All guests and staff are reminded to wear a facepiece and respect a minimum distance of 1.5m in all public areas

- Windows are kept open when- and whereever possible to guarantee maximum ventilation

- All surfaces and high touch items (like doorhandles and furniture) will be sanitized regularly throughout the day

- A one-way customer flow system is in place and indicated through signage on the floor

 

Elevators

- Hydrolaccolith gel is provided inside the elevator

- The elevator is to be used by one person only or a group of guests staying in the same room

- Elevators, doors and buttons will be sanitized regularly throughout the day

 

Public areas

- Frequent touch points such as buttons, rails, furniture etc. are sanitized regularly (min. 6 times per day)

- Windows are kept open at all times to maximize ventilation

- Hydrolaccolith gel is placed in all public areas and signs highlight hygiene stations

- We placed signs to remind guests to wear a facepiece and keep a minimum of 1.5m distance between each other

- Special designated recycle bins with pedal have been placed at the reception to dispose of personal protective equipment like masks, gloves or tissues

- Public toilets and facilities are being sanitized regularly (min. 6 times per day)

 

Restaurant & Bar

- It is mandatory for guests to wear a facepiece inside the restaurant unless sitting on a table

- A one-way guest flow system is in place to reduce contacts between guests

- Windows will be open all time to guarantee maximum ventilation

- Hydrolaccolith gel stations are placed outside and inside the restaurant

- All chairs and tables are being sanitized after use

- All furniture is being sanitized on regular basis

- Tables and chairs are placed with 2m distance

- All buzzers are being sanitized before and after every use

- Breakfast buffet follows increased precautionary measures with more assistance (less self service) and regular disinfection of cutlery and tongs

- Safety distance 1.5m signs are marking the way throughout the restaurant

- All cutlery, plates, glassware and other equipment is washed at 80 degrees Celsius

- We sanitize room key, pencil and PDQs before and after every use

 

Housekeeping

- Our housekeeping team is using hydrolaccolith gel before entering and after leaving a guestroom

- Housekeeping will only access a guestroom when guests are outside

- Used bed linen and towels are placed in separate bags for special cleaning at high temperature

- All critical touch points will be disinfected with maximum care

 

Room

- All multi-use linen and decorative items have been removed from guest rooms

- All frequent touch points are sanitized with special attention at every cleaning

- A welcome kit with mask and gel will be placed in the room upon guest arrival

 

Gym

Unfortunately, our gym as well as our public shower facilities and luggage room will be closed to reduce the risk of infection.

 

Keep calm & travel safe,

Your Cook's Club Palma Beach team