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Cook's Club El Gouna

Travel Update

We're ready - your safety is our priority

We are committed to the safety and wellbeing of our staff and our guests. Therefore we have implemented an comprehensive anti-COVID-19 program which features enhanced sanitation and hygiene protocols to ensure that our hotels continue to provide a safe haven and a starting point for a relaxed holiday. Please find a concrete list of the measures we are taking at Cook's Club El Gouna below:

 

General Practices

- Adapted intervals between room occupancy

- Daily contactless temperature checks for all hotel staff & guests

- Extra disinfection of public areas and the most frequently touched surfaces and points

- Public seating setup was reviewed to allow a 2m distance

- Sanitizer Dispensers are made available at key points around the hotel

- Contactless payment, check-in and check-out

 

Guest Rooms

- Maximum occupancy authorized per room is 2 adults + 2 child (or less according to the room capacity)

- Thoroughly cleaned as per industry leading sanitizing protocols

- All bed linen and laundry are changed daily and washed at a high temperature

- AC Air filters are cleaned often

- Mini bars are emptied but you might contact our Room Service team

- Beach towels are placed in your room

- All room amenities are sanitized, and seal packed

- All reusable collateral was removed from all rooms

- Rooms are cleaned only upon guest request

- Contactless room service procedure

 

Pools

- Distance between sunbeds is 2m

- All sunbeds are sanitized after each use

 

Restaurants

- Distance between tables is 2m and between chairs is 1m

- Digital menu is available for contactless menus

- All tables and chairs are sanitized after each use

- All placemats are replaced after each use

- Cutlery and glassware washed and sanitized at 70˚C. Disposable tableware available upon request

 

Spa, Salon & Fitness Center

- Sanitation of all surfaces after each use

- Alternative wellness options are provided to guests

 

Staff Training

Throughout the operational process, Cook's Club El Gouna staff is being provided with personal protective equipment and enhanced training to protect their well-being.  Furthermore, all our staff received adequate training, in line with the directions of the WHO, to handle any situation related to the virus.  We are prepared with both preventative and protective measures.  The hotels are also equipped with a clinic and a 24/7 resident doctor.

 

Coordination

Through El Gouna’s medical facility, we are in very close contact with the virus control authorities in the country. This allows us to secure the needed support in the most convenient manner whenever an emergency could arise.

PCR tests are available at El Gouna Hospital by a certified Lab which provides results within 24 hours. To find out more please contact our front office team in the location.

For more information about our COVID-19 measures at Cook's Club El Gouna please visit our hotel operator's website here. We'd like thank you again for your support and already look forward to welcoming you again at Cook's Club El Gouna.

 

Keep calm & travel safe,

Your Cook's Club El Gouna team